FAQs
Do you have questions, comments, or requests? Have a read through the FAQ below! If you don't find your answer there, please feel free to contact us: info@limestonelures.ca or use the form on our Contact page. You can also reach out to us through Facebook or Instagram.
Q: When will my order ship?
A: Our orders normally ship within 2 - 5 business days, but sometimes things outside of our control happen that may delay the shipment of your order. If this happens to you're order, we'll do our best to notify you!
Q: My order was shipped, but where is it?
A. Except for our Small Order Flat Rate shipping option, all of our orders come with tracking numbers provided by Canada Post. You can track your order by entering that number on the Canada Post Tracking website found Here. Alternatively, you can download the SHOP-Powered by Shopify to track your package. There will be a link to the app in your order confirmation email.
If you have a tracking number but your unable to track it, just sit tight. It just means that Canada Post hasn't processed the package yet.
Q: I live in the Kingston area, can I just pick up my order?
A. Yes! But since we don't have a brick and mortar location, when you place an order with the "Local Pick Up" option, you'll receive further instructions to arrange a date and time with the location.
Q: I made a mistake in my cart, are you able to change my order?
A: We'll do our best to help correct any problems after your order has been processed, but we work very hard once you've placed your order to get everything packed up and out the door as fast as possible, so we may not always be able to make changes. The best thing you can do is double check your order before finalizing your payment.
Q: What currency are your prices in?
A: Our webstore will automatically display the prices in USD or CAD, depending on where your visiting it from. If in doubt, you can always manually select the currency in the top right side of your screen.
Q: How much of your products are actually made in Canada?
A: Some of our materials come from the U.S., but 100% of our lures are made right here in Kingston, Ontario.
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